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It has gained recognition for providing banking services to both individuals and businesses.

Currently, it offers a mobile application that allows users to manage various banking transactions easily and quickly.

The Bank Zero app is designed to be user-friendly and innovative, catering to both business owners and individuals in South Africa.


Its primary focus is on 24/7 customer service and providing quick solutions to any issues. Let’s explore everything you need to know about this application.

How do I Download and Install the Bank Zero App?

Banking Apps often have common questions about downloading. Bank Zero’s app download process is very simple. Here’s what you need to do:

  • Visit the official Bank Zero website. From there, you can access the download option. Simply go to the “App” section.
  • Once you’re in the “App” section, click on the download option that corresponds to your mobile device. As mentioned earlier, you can download the app for iOS devices from the App Store and for Android devices from Google Play.
  • After installing the app, the system will prompt you to provide personal information such as your phone number, identification number, and full name. Make sure to fill in all the fields correctly.
  • Next, you’ll need to upload your identification documents and scan them for enhanced biometric security.
  • The first step involves personalizing your profile name, card image, PIN, and savings goals.
  • Finally, to request your Bank Zero card, you’ll need to complete your first deposit.

That’s all you need to start with the Bank Zero app in just a few steps. Overall, the process is straightforward, and the app is highly intuitive, so you shouldn’t encounter any issues during registration.


What Can You Do with the Bank Zero App?

This app offers a comprehensive range of features to manage your banking activities. Within the app, you can:

  • Transfer money.
  • Make payments using QR codes and attach documents.
  • Obtain receipts for payments and transactions.
  • Edit, view, and delete recipients.
  • Track payments.
  • Purchase various prepaid services.
  • The Bank Zero app provides all the functions for efficient banking management.

How to Use the Bank Zero App?

As mentioned earlier, the Bank Zero app brings together everything you need from this digital bank in one place. Overall, there are many actions you can take within this app, such as:

Banking Details

You can view all your financial information related to Bank Zero directly in the app. To do so, you can tap on the account tile to access the details. Additionally, you have the option to go to “Settings” through the menu or the three dots located at the bottom of the screen.

Transaction History

If you want to review all your banking transactions, go to the “Account” option and tap on the transaction you wish to view. If you want to download the file, tap on the Excel icon located at the top right corner to obtain the details.

Commercial Banking on iOS

Currently, commercial banking is only available on Android devices. However, once the accounts have been added, you can manage them from an iOS or Android device without issues. Use an Android device to add the account and upload the FICA documents.

Adding or Removing Recipients

To add a recipient, go to the “Pay” option. Next, click the “+” symbol and enter the recipient’s information. Finally, press “Add”.

If you want to view, edit, or delete a recipient, go to the “Pay” option. Then tap the dropdown arrow next to “Select Recipient”. After that, press the pencil icon located at the bottom right of the recipient’s account. Once you have completed the action, select “Update”.

Device Pairing

To link your Bank Zero app profile across different mobile devices, follow these steps:

Download the app if you haven’t already done so. At this point, you need to follow the traditional steps to register your information.

If the Bank Zero app has been used by someone else on the phone, go to the “Add Profile” option at the top of the login screen and continue with the rest of the process.

Can You Buy Online from the Bank Zero App?

Yes, absolutely. To make a purchase, authentication is sent via phone call notification (not text message). In this case, it is not necessary for the Bank Zero app to be open, but your mobile device needs to be unlocked. If you’re not receiving notifications, restart your device. Keep the following in mind:

When the digital store displays the Mastercard authentication screen, you have one minute to authenticate the notification on your mobile device.

If the store doesn’t display authentication, the mobile device time is much shorter.

After two waiting times, the store is automatically added to the card subscription list.

Can I Change My Profile Picture in the Bank Zero App?

No, once the verification process is complete, you cannot change your profile picture. The reason for this is that the image is used to validate your biometric data. Therefore, this information is essential for registering an additional device.

We hope this information has been very useful to you. 

Thank you very much for reading us. 

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